We currently ship to the following countries:

• United Arab Emirates
• Oman
• Bahrain
• Kuwait

All orders ship from our KOEL Wool Shop studio in Dubai, United Arab Emirates.

We partner with Aramex for all deliveries to ensure fast and reliable service.

We do our best to deliver your order within 1–3 working days after dispatch. You’ll receive a tracking number once your package is on its way.

Yes, we can ship internationally! Please email us at contact@koel-magazine.com with your order list and shipping address. We’ll calculate the exact shipping rate and options for your location.

Yes. Once your order has been shipped, you’ll receive an Aramex tracking link via email to follow your delivery status in real time.

If your package arrives damaged or incomplete, please contact us within 48 hours of receipt. Send a short description and photos to contact@koel-magazine.com, and we will make it right.

Due to the delicate and limited nature of our yarns and craft kits, we currently do not accept returns or exchanges unless the product arrives damaged or incorrect.

The colors in the images on our website may differ from the actual product colors so please keep that in mind.

All valid claims should be notified to us within 5 business days after you’ve received your purchase.

We accept all major credit and debit cards through Stripe, our secure online payment gateway.